FAQ

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and more

↩️ Returns & Refunds

How long do I have to return an item?
You can return items within 30 days from the delivery date. Returns requested after this period cannot be accepted.
UK statutory right (14 days): If you are a UK consumer, you also have a legal right to cancel most online purchases within 14 days of receiving the goods (right of withdrawal). You may open the packaging and inspect items as you would in a shop. Any refund may be reduced only if the item shows handling beyond what is necessary to check its nature, characteristics, and functioning.
For full details, please see our Refund Policy.
Who pays for the return shipping?
Change of mind: Customers are responsible for return shipping costs. We recommend using a tracked courier.

Faulty, damaged, or incorrect items: We will cover all return shipping costs once verified (prepaid return or reimbursement).
Important: Please contact us first to receive return instructions and a return reference number. Do not send items back without approval.
Return Address (approved returns only):
TARDIM – DOUNIA REG LTD
42 New Bartholomew St
Birmingham B5 5QS
United Kingdom
Free Shipping Note: All orders include free UK shipping, so no original shipping costs are deducted from refunds.
Is there a restocking fee for returns?
No, we do not charge any restocking fee.
How long does it take to receive a refund?
Refunds are processed within 5 business days after receiving and inspecting the returned item(s).
How do I start a return?
To begin the return process, email us at info@tardim.co.uk or call +44 7476 675969 with your order number. Our team will provide detailed return instructions.
What are the conditions for returning an item?
Items should be returned in their original condition. Where possible, please include the packaging and tags.
You may inspect items as you would in a shop. Returns may be refused (or a deduction may apply) if the item shows signs of use beyond what is necessary for inspection.
  • Preferably in the original packaging
  • Preferably with tags included
  • Must be in a resellable condition, unless the return is due to a fault
Can I exchange an item?
Yes. Contact info@tardim.co.uk or +44 7476 675969 within 30 days of delivery. The original item must be returned and inspected before a replacement is shipped.

📦 Shipping & Delivery

What are your shipping times?
Order Cut-Off Time: 5:00 PM (London Time)
Processing Time: 1–2 business days (Monday–Friday)
Transit Time: 5–7 business days
Total Delivery Time: 6–9 business days (including processing + transit)
Delivery times are estimates and may vary due to factors beyond our control (carrier delays, public holidays, or peak periods). For full details, see our Shipping Policy.
Do you offer free shipping?
Yes, shipping is completely free within the United Kingdom.
Do I get tracking information?
Yes. Once your order is dispatched, you will receive an email with tracking information.
What if my order is delayed?
If a delay is identified, we’ll notify you by email as soon as possible.

If the maximum time for delivery has passed, allow up to 2 extra business days and check your tracking link. If it still hasn’t arrived, contact us at info@tardim.co.uk or +44 7476 675969 with your order number.
Do you ship internationally?
Currently, we ship within the United Kingdom only (England, Scotland, Wales, and Northern Ireland).

📋 Orders & Tracking

When will I receive my order confirmation?
You will receive an email confirmation immediately after placing your order.
How can I track my order?
After dispatch, you will receive a tracking number and link by email. You can also use our Track Your Order page.
Can I change my delivery address after placing an order?
If your order hasn’t been dispatched yet, contact us ASAP at info@tardim.co.uk or +44 7476 675969. Once dispatched, you may need to contact the courier directly.
Can I cancel my order?
We process orders quickly, so if you wish to cancel your order, please contact us as soon as possible at info@tardim.co.uk or +44 7476 675969 before your parcel has been dispatched.

If your order has already been dispatched, don’t worry — you can still return it in accordance with our Refund Policy, including your statutory rights under UK consumer law.

💳 Payments

What payment methods do you accept?
We accept secure payments through:
Visa Mastercard JCB American Express Apple Pay Google Pay
All payments are processed in GBP (£).
Is my payment information secure?
Yes. Payments are processed through encrypted checkout and PCI-DSS compliant payment providers. We never store your full card details on our servers.

🏷️ Product Questions

Are your products original TARDIM items?
Yes. All products sold on TARDIM are original TARDIM items, designed for our brand and produced for our collections.
What if an item is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page.
Do you offer gift wrapping?
Please contact us at info@tardim.co.uk to ask about gift options.
What if I receive a damaged or incorrect item?
Contact us at info@tardim.co.uk or +44 7476 675969 and include clear photos. We will arrange a replacement or a suitable resolution at no additional cost.

🔒 Account & Privacy

Do I need to create an account to place an order?
No, you can checkout as a guest. Creating an account is optional.
How is my personal data protected?
We comply with UK GDPR. For details, please read our Privacy Policy.
Can I request deletion of my personal data?
Yes. Email info@tardim.co.uk to request deletion of your personal data.

Need Help?

Contact our support team and we’ll get back to you as soon as possible.

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TARDIM — Operated by DOUNIA REG LTD

Registered in England and Wales | Company No. 16907204

Business Address: 42 New Bartholomew St, Birmingham B5 5QS, United Kingdom

Registered Office: 2 Frederick Street, Kings Cross, London WC1X 0ND, United Kingdom

Customer Service Hours (London Time): Mon–Fri 9:00–17:30 | Sat–Sun 10:00–15:00